9to5mac Terms & Conditions — Full English Version

These Terms & Conditions ("Terms") govern your use of the 9to5mac website (https://9to5mac.ws) and its mobile application ("Platform"). 9to5mac operates as an online betting and gaming platform for users in Bangladesh.

These terms and conditions are written in English for all 9to5mac members in Bangladesh. In the event of any linguistic discrepancy, the English version shall prevail. 9to5mac reserves the right to update these terms at any time, and members will be notified of any changes via email or a platform notification.

What Accepting the Terms Means

• You are accepting these terms and conditions voluntarily and with full understanding.
• You are at least 18 years of age and are betting solely on your own behalf.
• Using online betting in your region is entirely at your own risk.
• You have provided, or will provide, accurate and truthful information upon registration.

To open an account with 9to5mac, you must meet certain eligibility criteria in line with Bangladesh law and 9to5mac's policies.

Registration Eligibility

• You must be at least 18 years of age.
• A valid mobile number and email address are required.
• Accounts must be opened and used in your own name and on your own behalf.
• Each individual may register only one account.
• 9to5mac employees and their immediate family members are not permitted to place bets.

Account Verification (KYC)

Prior to withdrawals or large transactions, 9to5mac may verify your identity. The following documents may be required:

• A scanned copy of your National ID (NID) or passport.
• The name must match the registered mobile banking account.
• Proof of address if required (utility bill or bank statement).

All financial transactions on 9to5mac are fully transparent and processed quickly. We support all major mobile banking methods available in Bangladesh.

Important Withdrawal Conditions

• Withdrawals can only be made to the same payment method used for the original deposit.
• Winnings earned from bonuses must meet wagering requirements before withdrawal.
• Large withdrawals may be held until KYC verification is complete.
• The maximum daily withdrawal limit is ৳5,00,000.
• For suspicious transactions, 9to5mac may delay payments pending investigation.

9to5mac offers a variety of bonuses and promotions, each with its own terms and conditions that must be followed.

General Bonus Rules

• The welcome bonus is for new members only and can be claimed once.
• Bonus funds cannot be withdrawn directly — wagering requirements must be completed first.
• Wagering means betting your bonus funds a set number of times (e.g. 10× the bonus amount).
• Multiple bonuses cannot be used simultaneously unless explicitly stated.
• 9to5mac reserves the right to modify or cancel any bonus at any time.

Reasons for Bonus Cancellation

• Attempting to claim bonuses using multiple accounts.
• Registering with false or inaccurate information.
• If bonus abuse or bonus hunting patterns are detected.
• Requesting a withdrawal before wagering requirements are met will result in bonus cancellation.

Every game and betting market on 9to5mac has its own detailed rules, but certain general rules apply across the board.

Sports Betting

• Once confirmed, a bet cannot be changed or cancelled.
• If a match is cancelled, the bet will be voided and your funds returned.
• Bets placed before any odds change will be settled at the original odds.
• If match-fixing is suspected, 9to5mac reserves the right to suspend the outcome of the relevant bet.
• 9to5mac is not liable for any losses resulting from network delays during live betting.

Casino & Slots

• All games are RNG (Random Number Generator) certified — results are completely random.
• If a game is cancelled due to a technical error, all wagers will be refunded.
• Any winnings obtained by exploiting software errors or bugs will be voided.
• In Live Casino, the dealer's decision is final.

Certain activities are strictly prohibited on 9to5mac. Violations may result in account closure and forfeiture of all funds.

• Opening or operating an account using someone else's identity.
• Attempting to abuse the bonus system or engage in bonus hunting.
• Exploiting software bugs, glitches, or technical errors.
• Placing bets using automated bots or software.
• Using the platform for the purpose of criminal money laundering.
• Defrauding or harassing other members.
• Placing bets using match-fixing arrangements or insider information.

9to5mac believes betting is entertainment — not a solution to any problem. That's why responsible gaming is our top priority.

Self-Control Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Betting Limit: Set a maximum stake amount per bet.
• Cooling-Off: Pause your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: Self-exclude for anywhere from 6 months to permanently.
• Reality Check: Receive notifications at regular intervals about how long you've been playing.

9to5mac handles your personal data with the utmost confidentiality. Our data protection practices comply with international standards.

• Your personal information will never be sold to third parties.
• All data is secured with 256-bit SSL encryption.
• Payment information is stored in compliance with PCI-DSS standards.
• Information may be disclosed to government authorities if required by law.

For full details on how your data is collected, stored, and used, please refer to our Privacy Policy Read.

9to5mac may suspend or permanently close an account under certain circumstances.

When Can 9to5mac Close an Account

• If evidence of a Terms & Conditions violation is found.
• If fraudulent or suspicious activity is detected.
• If KYC verification fails or false information is provided.
• If money laundering is suspected.
• Upon submission of a self-exclusion request.

If you close your account yourself

• Please withdraw any available balance before closing your account.
• Bonus funds cannot be withdrawn until wagering requirements have been completed.
• Account closure requests must be submitted to support.

In the event of any dispute or complaint, we always aim to resolve it through discussion first.

Dispute Resolution Steps

• Step One: Contact our support team — you'll receive a response within 24 hours.
• Step Two: If the matter remains unresolved, please file a formal complaint with our complaints department.
• Step Three: A final decision on formal complaints will be communicated within 7 business days.

Governing Law

These Terms & Conditions are governed in accordance with international online gaming law. Any legal disputes will be resolved through international arbitration.