9to5mac Privacy Policy — Your Data, Our Responsibility

9to5mac only collects information necessary to provide its services. We never collect excessive or unnecessary personal data. A detailed breakdown of what we collect is provided below.

Information Collected Directly from You

• Registration Details: Full name, mobile number, email address, date of birth, and residential address.
• Identity Verification (KYC): Photo of National ID (NID), passport, or driving licence.
• Payment Information: Mobile banking number (bKash/Nagad/Rocket) and bank account details. Full bank passwords are never collected.
• Contact Details: Messages sent to support, complaints, and reviews.

Automatically Collected Information

9to5mac uses the data it collects solely for specific, defined purposes. Each purpose is clearly outlined below.

9to5mac never shares your data with third parties for advertising purposes. If you no longer wish to receive promotional emails, you can unsubscribe at any time.

9to5mac never sells your personal data. However, limited information is shared with trusted partners where necessary to operate our services.

When Your Data May Be Shared

• Payment Processors: Payment gateways including bKash, Nagad, and Rocket receive only the information strictly necessary to process your transaction.
• Game Providers: For Live Casino or slots games, game software providers receive only session data — never your personal information.
• Legal Authorities: Information may be disclosed to regulatory authorities when required by government order or legal obligation.
• Security Services: Limited data is shared with specialist firms for fraud detection and cybersecurity purposes.

The security of your data is 9to5mac's highest priority. We use the world's best technology to keep your data safe.

Technical Security Measures

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• AES-256 encryption — for all data stored on our servers.
• Payment data stored in compliance with PCI-DSS standards.
• Two-factor authentication (2FA) for account access.
• Automated threat detection (Intrusion Detection System).
• Encrypted daily backups — stored at a separate location.

Data Retention Period

9to5mac uses cookies on its website and app. Cookies are small data files stored in your browser that help make your experience smoother. The types of cookies we use are listed below.

You can disable optional cookies at any time from your browser settings. However, disabling essential cookies will prevent you from logging in.

You have certain fundamental rights over your personal data. 9to5mac fully supports and upholds these rights.

9to5mac is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

• Age verification is carried out at registration, and anyone under 18 is blocked from creating an account.
• If we discover that a minor is using an account, it will be immediately closed and all associated data will be deleted.
• If parents or guardians believe their child's information has been collected, please contact us immediately.

9to5mac may update this privacy policy from time to time. You will be notified before any significant changes take effect.

• For significant changes, registered email holders will be notified 7 days in advance.
• A notification of changes will be displayed when you log in to the platform.
• The date of the most recent update will always be displayed at the top of this policy.
• If you do not accept the changes, you may close your account and request that your data be deleted.

For any privacy-related questions, complaints, or requests, please contact our dedicated privacy team.